The all-in-one support platform
for growing SaaS teams
Collect feedback, manage your roadmap, publish a changelog, run your knowledge base, and understand your customers — all from one place, embedded right in your product.
No credit card required · Free to start
Six tools. One platform. Zero context switching.
Knowlith brings together every customer-facing touchpoint so your team can move faster and your users always feel heard.
Feedback Management
Centralise all customer feedback in a structured inbox. Tag, categorise, and triage requests without losing a single insight buried in email threads or Slack.
Feature Voting
Let users upvote the features that matter most. Surface your highest-demand requests instantly and make data-driven prioritisation decisions with confidence.
Roadmap
Publish a public or private product roadmap. Keep customers aligned with what's planned, in progress, and shipped — reducing repetitive support questions.
Changelog
Announce every release in a beautiful, browsable changelog. Build user trust by showing consistent progress and automatically notify subscribers of new entries.
Knowledge Base
Create a fully searchable help centre with rich articles, categories, and SEO-friendly URLs. Deflect support tickets before they're ever opened.
Customer Management
Get a 360° view of every customer — their feedback history, voted features, and support interactions — so you can personalise engagement and reduce churn.
Capture and prioritise what users actually want
Stop guessing. Knowlith's feedback board lets customers submit ideas, vote on existing requests, and leave comments — giving your product team a live signal of true demand.
- Public or private feedback boards
- Upvote and comment threads per request
- Auto-notify voters when a feature ships
- Merge duplicate requests in one click
- Tag requests with custom categories
Show customers you're listening — and shipping
A shared public roadmap sets expectations and reduces "when is X coming?" tickets. Pair it with a beautiful changelog and every release becomes a trust-building moment.
- Kanban-style roadmap: Planned, In Progress, Shipped
- Rich-text changelog with labels (Feature, Fix, Improvement)
- Email & in-app release notifications
- RSS feed for changelog subscribers
- Link roadmap items directly to feedback votes
Help users help themselves, 24/7
Build a polished, searchable help centre that answers common questions before they become support tickets. Reduce load on your team while improving user satisfaction.
- Rich-text article editor with media embeds
- Nested categories & article ordering
- Full-text search with instant results
- SEO-friendly URLs and meta tags
- Article helpfulness ratings & analytics
Know your customers, not just their tickets
Every piece of feedback, every vote, every support interaction — unified under a single customer profile. Identify your power users, spot churn risk early, and act before it's too late.
- Unified customer profiles with activity timeline
- See every feature request a customer has voted on
- Segment customers by plan, region, or behaviour
- Internal notes and tags per customer
- Import customers via CSV or API
Meet users where they are — inside your product
Drop a single JavaScript snippet into your app and give users access to your knowledge base, feedback board, changelog, and roadmap without ever leaving your UI.
- One-line install — no framework lock-in
- Fully customisable brand colours & position
- Identify users automatically for personalised views
- Lightweight — under 12 KB gzipped
<script src="https://knowlith.com/widget.js"
data-token="YOUR_TOKEN"></script>
Built for humans, optimised for growth
Frequently asked questions
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