2026 Meet our new in-app customer console

Turn product support
into product intelligence.

Knowlith is the all-in-one customer surface for modern SaaS, bringing docs, ideas, roadmap, and release notes into one elegant in-app console. Nothing gets lost. Nothing gets ignored.

Get started for free See pricing
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[ Product screenshot ]
Powering customer loops at fast-moving teams
◐ Helios
◇ Forma
▲ Pebble
✦ Halcyon
● Tideline
◑ Cobalt
Why teams switch

A single source of truth for everything your users want to know — and want to tell you.

Feedback hides in your inbox. Docs live on a stale subdomain. Release notes ship to no one. Knowlith pulls those scattered threads into one connected surface, so insight, decision and announcement live a single click apart.

One inbox, zero leaks

Capture ideas from chat, email, sales calls and the in-app console without losing context.

Transparent priorities

A public lane shows what's being explored, built and shipped — no more guessing games.

Deflect repetitive tickets

Smart article suggestions answer the boring 40% before they ever reach a human.

Releases that get noticed

Every changelog entry pings the exact users who voted for, watched, or asked about it.

Lives where users live

The Loop console embeds in-app, so help and feedback never sit behind another tab.

Retention you can read

Every interaction feeds a profile, so you can spot champions, risks and silence early.

01 — Docs

A help centre that feels handcrafted, not auto-generated.

Author articles in a serene editor. Group them in nested collections. Translate them into any locale. Knowlith handles the SEO plumbing so the right answer surfaces wherever users start looking.

  • Block-based editor with callouts, video and embeds
  • Instant fuzzy search across every collection
  • Per-locale article variants with auto language detection
  • "Was this helpful?" ratings and read-time analytics
[ Docs editor ]
02 — Ideas

Capture every request. Promote only the signal.

A focused idea board where customers post, vote and discuss. Smart dedupe stops the chaos before it starts, and segment-weighted scores tell you whether the loudest request is also the most valuable one.

  • Open, gated or invite-only boards per audience
  • Weighted scoring by plan tier, MRR or custom traits
  • One-click duplicate merge with vote consolidation
  • Internal triage with private notes and owners
[ Ideas board ]
03 — Roadmap

A public roadmap that earns trust instead of setting traps.

Share what you're considering, building and shipping — without committing to a delivery date you'll regret. Every roadmap card links back to the ideas that earned its place on the list.

  • Three honest lanes: Exploring, Building, Shipped
  • Bi-directional links between ideas, votes and cards
  • Hidden internal lanes for unannounced bets
  • Follow cards to get a ping when status changes
[ Roadmap board ]
04 — Releases

A changelog that closes the loop, not just a feed nobody reads.

Ship an update and Knowlith routes the news to the exact humans who cared — the upvoters, the ticket openers, the feature watchers — with a release note that looks like it belongs in your product.

  • Composable entries: New, Improved, Fixed, Heads-up
  • Targeted notifications to relevant voters and watchers
  • Embed any release inside the in-app console
  • RSS, Slack, webhook and email distribution out of the box
[ Release notes feed ]
The Loop console

Twelve kilobytes. The whole customer surface.

Loop is the in-app console that ships with every Knowlith workspace. Drop one tag into your product and users get docs, ideas, the roadmap and release notes — without ever leaving the page they're on.

<script src="https://knowlith.com/widget.js"
        data-token="YOUR_PUBLIC_TOKEN"></script>
Ask · Suggest · Discover
Setup

From signup to shipping in an afternoon.

1

Shape your workspace

Bring in your brand, pick the modules you want live first, and import existing docs or backlog with a single CSV upload.

2

Embed the Loop

Paste one tag, pass an authenticated user object, and the console renders inside your product in seconds.

3

Run the playbook

Triage ideas weekly, ship updates monthly, and watch ticket volume drop while activation quietly climbs.

Pricing

One workspace. Four modules. No paywalled features.

Every plan ships with docs, ideas, roadmap and releases. You only pay more when your audience grows — never to unlock the things your customers expect by default.

Solo
$0
free forever

For builders shipping their first product to their first hundred users.

  • Up to 250 monthly active users
  • 1 of each: docs space, idea board, roadmap, release feed
  • Loop console with Knowlith badge
  • Email capture & voter notifications
  • Community Slack support
Spin up free
Foundry
$199/mo
billed yearly · volume tiers available

For scaled SaaS with security reviews, audit trails and named owners.

  • Everything in Studio, unlimited MAUs
  • SSO (SAML 2.0 & OIDC) plus SCIM provisioning
  • Audit log, role-based access & granular permissions
  • 99.9% SLA and a named customer engineer
  • Custom data residency, retention & signed DPA
Book a walkthrough
FAQ

The things teams ask before they switch.

We already use a help centre. Why move to Knowlith?
+
Your docs are only one piece of the customer loop. Knowlith stitches them to the ideas your users post, the roadmap your team commits to, and the releases you ship — in one interface that customers actually use, instead of four they ignore.
How long does it really take to install the Loop console?
+
A single <script> tag and you're rendering in under a minute. Passing your signed-in user object — so the console knows who's voting and watching — takes a few extra lines that your front-end engineer can ship in the same afternoon.
Can we migrate from Canny, Productboard or Intercom?
+
Yes. We ship official importers for posts, votes, comments and customer records. Anything more bespoke can ride through our REST API or a one-off CSV. Most teams are fully migrated within a working day.
Where does our data live, and is it portable?
+
EU and US regions are available on every paid plan; Foundry customers can pin workloads to a specific region or bring their own. Your articles, ideas and customer data export to JSON or CSV on demand — no lock-in, ever.
Does Knowlith speak our customers' language?
+
Out of the box, yes. The Loop console and docs publishing both support per-locale variants and right-to-left scripts. We render in the visitor's browser language automatically and fall back gracefully when a translation is missing.
What if we outgrow our plan — or change our minds?
+
Upgrades and downgrades are self-serve, prorated by the day, and there's no cancellation fee. Annual plans keep their term, monthly plans stop the next billing cycle. Your data stays exportable for ninety days after you leave.
Get started

Close the loop. Watch your product compound.

Spin up a workspace, drop the Loop into your app, and start turning quiet customers into your most reliable product team in under an hour.

Free for 14 days · No card up front · Cancel in a click

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